Have a Question? Look here

• Category:
• Cash on Delivery (COD)

Currently, ZahraMart accepts Cash on Delivery (COD) only.

• Category:
• Cash on Delivery (COD)

You pay when your order arrives, directly to the courier.

• Category:
• Cash on Delivery (COD)

Courier rules vary. In most cases, payment is required first. If there is an issue with the item (damaged/defective), contact us within 24 hours and we will support you.

• Category:
• Cash on Delivery (COD)

Refused deliveries may result in account restrictions to prevent fake/abusive orders.

• Category:
• Returns & Support

Returns are accepted only for damaged or defective items. You must contact us within 7 days of delivery.

• Category:
• Returns & Support

Please send: (1) photo/video proof, (2) your order number, and (3) your contact details.

• Category:
• Returns & Support

Within 24 hours of delivery with clear photo/video proof.

• Category:
• Returns & Support

Email us anytime at zahramart.shop@outlook.com
(WhatsApp coming soon).

• Category:
• Orders & Products

If your order hasn’t shipped yet, we can try to update it. Email us ASAP with your order number.

• Category:
• Orders & Products

If delivery fails due to incorrect details, re-delivery fees may apply.

• Category:
• Orders & Products

Yes — we use real photography with natural lighting. Minor color differences can happen due to screen settings.

• Category:
• Orders & Products

We work with trusted suppliers and quality-check orders where possible. If anything arrives defective, we’ll make it right per our policy.