Return Policy

Return Policy

Your satisfaction matters to us. Please review our return policy before placing an order on Zahra Mart. Our aim is to provide a smooth, transparent, and reliable shopping experience داخل المملكة العربية السعودية.

Eligibility for Return

We accept returns only if the product arrives damaged, defective, or not functioning properly. If this happens, you must notify us within 7 days of receiving your order.

What We Require

To process a return request, please provide:

  • Clear photo or video showing the defect

  • Your order number

  • Your name and contact details

Conditions for Approval

  • The product must be returned in original condition

  • All accessories and packaging must be included

  • Damage caused after delivery is not covered

Return Shipping

The customer is responsible for covering the return shipping fee.

Delivery charges are non-refundable.
Free delivery (if applicable) is non-refundable.

Refund Process

  • Once we receive and inspect the product, we will notify you

  • Approved refunds are processed within 7–14 business days

  • Refunds for Cash on Delivery (COD) orders are issued via bank transfer

Non-Returnable Items

  • Items damaged due to misuse

  • Items returned without original packaging

  • Items returned after the 7-day return window

Contact Us

If you need help with a return, reach our support team at:

Email: zahramart.shop@outlook.com