Shipping Policy

Shipping Policy

We work to deliver your order quickly and safely across Saudi Arabia (KSA). Please review our shipping policy to understand delivery timelines and procedures.

Delivery Time

We ship all orders across Saudi Arabia within:

  • 3 to 5 working days داخل المملكة العربية السعودية

  • Extra time may be required during high-demand seasons or public holidays

Order Processing

Orders are processed within 24 hours. You will receive updates through email or WhatsApp as the order progresses.

Shipping Areas

Zahra Mart currently delivers only within Saudi Arabia. We do not offer international shipping at this time.

Shipping Fees

Shipping fee (if applicable) is displayed at checkout.

  • Free delivery (if offered) is non-refundable.

  • Any additional courier charges (remote area fees or redelivery fees) may apply depending on your location.

  • Duties and taxes (if applicable) are non-refundable.

Incorrect Address

Please ensure your delivery address is correct. If an order is returned due to an incorrect address or failed delivery attempts, the customer is responsible for redelivery fees.

Tracking

Once your order is shipped, you will receive a tracking link to monitor your delivery status.

Damaged or Missing Items

If your order arrives damaged or missing items, contact our support team within 24 hours of delivery with a photo or video as proof.

Contact Us

If you have any questions about your delivery, contact our support team at:

Email: zahramart.shop@outlook.com